Ma. Florencita Cansino, a Davao-based entrepreneur and founder of Hyatt Diagnostics System, Inc., was used to providing diagnostic services for Filipinos preparing to work overseas. But when the COVID-19 pandemic hit, operations came to a halt, placing her business in a difficult situation.

Rather than dwell on the setback, Cansino pivoted and looked to another venture for a solution. Her other business, Goldylab Enterprises, which specializes in medical supplies and equipment, shifted its focus to meet the urgent need for COVID-19 testing products. The move not only generated revenue for Goldylab but also helped support Hyatt Diagnostics during the crisis.

This strategic response reflected the resilience she had learned early in her business journey—something she also attributed to having a strong financial partner.

“BDO was with Hyatt during its infancy stage. We always took out loans from BDO because we couldn’t compete effectively at the start, using our own money. We needed additional capital for business development,” she shared.

Less paperwork, more patient care. Ma. Florencita Cansino (seated, 3rd from left), president of Hyatt Diagnostics Systems, Inc., and Golylab Enterprises, eagerly shares with her staff  how BDO's financial solutions improve the operational efficiency of her businesses in Davao.

Leveling Up Business Operations and Processes

As her businesses evolved, so did her financial strategies. Cansino adopted BDO’s Cash Management Services (CMS) to streamline operations and ensure seamless transactions across both Hyatt Diagnostics and Goldylab.

“BDO’s solutions helped us streamline collections and payment processes. Now, I can pay suppliers, print checks, and conveniently pay employees’ salaries online anytime, anywhere,” she shared.

For BDO Unibank First Vice President and Head of Transaction Banking Group CMS-SME Segment Grace R. Caguioa, the goal is to ease the burden of operational tasks for entrepreneurs like Cansino.

“That’s where we come in—we provide tools and services to facilitate easy payments to suppliers, and fast and efficient collection from their customers,” she said.

The improvements were immediate. Processes that once took several days were drastically shortened.

“We used to need a week or 10 days to track check disbursements and expenses. Now, I can do it in two hours no matter where I am. It’s very convenient and fast,” Cansino added.

In the healthcare industry, where precision is non-negotiable, that kind of efficiency matters.

“One error in issuing a medical certificate can have serious consequences. That’s why accuracy is everything,” she stressed.

The Right Tools for Resilience

By staying agile, embracing technology, and leveraging the right financial tools, Ma. Florencita Cansino successfully turned uncertainty into opportunity. With the support of a trusted partner, she was able to keep her businesses running, serve her community, and grow stronger from the experience.

“That’s why BDO is an ideal partner for us. Using their CMS improves our overall business operations and growth.”